We are able to provide extensive and indepth training on all aspects of Credit Control.

Our comprehensive and practical training can cover all aspects of credit control and collections. It enables delegates to see the bigger picture so that they not only improve their knowledge, but will help them to understand priorities better and to allocate their time better between tasks, enabling them to become more effective in collecting cash and reducing bad debts.

We can offer an intensive 1 day workshop either at our modern offices or we can arrange for our Training Officers to attend your premises. Be prepared to acquire new knowledge and skills, interact with other delegates, discover inovative methods to reduce your company's debtors and increase your cashflow at a fraction of the course.

In these current tough economic times it is vital that a company has the right resources and people within their credit control/management operations and our training courses ensure you maximise your own internal practices.

Learning Objectives

By the end of this course you will be able to confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion

  • Recognising the importance of effective credit management.
  • Minimising bad debt and losses.
  • Understanding how to deal with companies, sole traders, consumers and your/their rights.
  • Telephone Collection Skills.
  • Understanding the can pays and won't pays.
  • Manage your ledger and your customers with greater confidence.
  • Increase the recovery statistics.
  • Understanding Legal Debt Recovery Options.

For information on our Credit Control Training services, please email us or call the New Business Team on 0844 875 8011 to find our more.