We are able to provide extensive and in-depth training on all aspects of Debt Collection. Whether it is to other Debt Collection Agencies or to Law Firms Debt Recovery Teams, our unrivalled expertise and experience of the Debt Collection Industry can give you a leg up on other companies.

Our fully comprehensive Debt Collection 1 day training workshop looks at all aspects of the art of Debt Collection both from a practical and theoretical point of view. Understanding the mind of your debtor is a key aspect in any potential team member and recognising and identifying the most appropriate means of effecting a successful collection.

In Debt Collection, you are judged on results so it is important to maximise the potential of a successful recovery on every case you deal with. Our training courses provide a helping hand to ensuring that your staff are at their best and will arm them with the tools and know how to ensure they are.

Learning Objectives

By the end of this 1 day course, you should be confidently able to profile your debtors, deal with them confidently on the phone and maximise the success of collecting your clients Debts.

  • Pre Action due dilligence.
  • Telephone Collection Skills.
  • Debtor profiling.
  • The difference between Commercial & Consumer Debt Collection.
  • Understanding the can't pays and won't pays.
  • Dealing with 3rd parties.
  • Basic Debt Collection Laws.
  • Debt Recovery through the courts.

We can provide in house hospitality with lunch or alternatively our Training Officers can come to you, providing you have adequate training facilities. For further information, please contact us via email or call our New Business Team on 0333 043 4425 to find out more information about this option.