Private Dental Debt Collection Case Study
Last modified: July 30, 2026Dental Case Study: How We Recovered 84% of a £425,000 Unpaid Private Treatment Fees Book for a Midlands Dental Group
Private Dental Debt Collection Case Study: Key Facts
| Sector | Dental and Dentistry |
| Debt type | Unpaid private dental treatment fees |
| Total debt value | £425,000 |
| Amount recovered | 84% recovered over an 18-month period, via full payments and repayment schedules |
| Time to resolution | Many accounts resolved with full payment obtained within a month |
| Method used | Full professional collection process, including third-party liaison where required |
Debt Recovery Challenges Facing the Dental Practice
A dental group with a network of practices across the Midlands had accumulated a significant book of unpaid private treatment fees, totalling £425,000 over a 36 month period.
As with many private dental accounts, a number of patients had spuriously disputed charges or become difficult to contact once treatment had been completed, leaving the practices with outstanding balances across multiple sites and no consistent or competent internal process to recover them at scale.
Our Dental Debt Recovery Approach
Frontline Collections applied a full, structured dental debt collection process to the book, including:
- Address verification at the outset, to ensure accounts were being pursued against accurate details
- A multi-channel contact strategy combining letters, telephone calls, emails and SMS texts
- Account reconciliation, to clarify genuine balances where disputes were raised
- Liaison with relevant third parties where this helped expedite recovery
- Agreement of structured repayment schedules for patients unable to clear balances in full immediately, alongside continued pursuit of full payment where appropriate
Real-World Debt Recovery Results
84% of the £425,000 owed was recovered over an 18-month period, through a combination of full payments and agreed repayment schedules. Many accounts saw full payment obtained within a month of instruction, reflecting the effectiveness of early, structured contact.
Client Feedback on the Recovery Results
“Frontline Collections has given us a consistent, professional process for recovering unpaid treatment fees across all of our practices. The combination of prompt contact and flexible repayment options meant we recovered far more than we expected.”
— Dental Group, Midlands
Need a Professional Dental Debt Collection Service?
If you are facing a similar challenge with unpaid private dental fees? Get a free, no-obligation assessment from Frontline Collections’ Dental debt collection team. Call today 0333 043 4425