Over the last few years in the UK, it has become an unfortunate reality for Veterinary practices to experience customers not paying their vet bills.

Frontline Collections provide a specialist and highly-professional Veterinary Debt Collection solution in the UK.

Our mission is to play an integral role in minimising the issues of unpaid vet bills in the UK by providing the most efficient and effective service for our clients.

When customers fail to pay their vet bills on time, this can create a long-term issue for a small business such as Veterinary Practices. Unpaid fees can accumulate over a long period of time due to the lack of resources to chase these debts.

A study that was conducted by the British Veterinary Association highlighted the issue that around nine in ten vets have undertaken work that has not been paid for. This is an extremely disappointing discovery, especially considering how much of an asset Veterinary Practices are to any community.

Like every other business, a Veterinary Practice needs to maintain cash flow and be sustainable and if this does not happen this can cause major consequences. This is especially important in the ever-changing economic climate the UK has faced.

It is extremely important to remember that no Veterinary Practice has ever lost a customer simply because they were asked to pay for treatment.

Expert Veterinary Debt Collection

If you are experiencing difficult customers who aren’t paying their vet bills, this is where Frontline Collections can help!

We have provided assistance to Veterinary Practices across the UK since 2005, recovering millions of pounds in unpaid vet bills every year.

We have assisted all types of Vets and Veterinary practices over the years. This includes Animal hospitals, equine vets, farm vets and marine veternarians.

It has become increasingly popular over recent years to use the services of a professional Debt Collection Agency rather than traditional methods such as Solicitors. The value of an industry-leading collection agency such as ourselves should never be underestimated.

When you use Frontline Collections to undertake the recovery of your unpaid vet bills, it is in our mission statement to remain sensitive to all existing relationships meaning the partnership between Vet and Customer is not jeopardised.

This will allow for the continuation of future business opportunities which will benefit the cash flow of the practice.

Operating a veterinary practice can be challenging enough without unpaid vet fees which is why we ensure a hassle-free, efficient and cost-effective service.

Included within our fully comprehensive and inclusive Veterinary Debt Collection service, we provide the following:

• Specialist Veterinary Practice Fee Expertise
• Letters, Emails and Telephone Calls
• Debt Collection Officer Visits
• Professional and Discreet
• Insolvency Demands
• All Pre-Action Due Diligence
• Free Pre-sue report (if necessary)

It is unfortunate that animal owners, who expect you to nurse their sick and needy animals back to health, sometimes do not want to pay what is owed. This is why it is extremely important to know what to do and where to go when this issue arises.

World-Class Veterinary Debt Collection Agency

Frontline Collections are one of the UK’s leaders for Private, International and Independent Schools Debt Collection requirements

We operate industry-leading recovery rates complemented by low commission rates, ensuring the most cost-effective solution to collecting money from a problem debtor.

Our Award-Winning Debt Collection service is backed by Five Star Google and Trustpilot ratings for peace of mind.

If you or your practice are seeking Professional Veterinary Debt Collection requirements, speak to our friendly New Business team today on 0333 043 4425.

Veterinary Debt Collection - Commonly asked questions

Can your Veterinary Debt Collection services help our Veterinary practice?

Yes, in most cases we can help. We provide a free assessment of your requirements and can offer best advice where appropriate.

Can you help with all types of Vets?

Yes, whatever the type of treatment provided we can assist. Our most commonly received instructions are from veterinary practices and Equine veterinary surgeries.

How much does Veterinary Debt Collection cost?

This depends on the value of the debt, the age and the type of debt that is outstanding. Similar to that of a Vet themselves, our cost is reflective of the challenge at hand. We do provide a No Collection - No Costs service that is comprehensive. We do charge a small instruction fee upon a successful pre-action assessment. This can be added to the principal sum owing if it is in your terms and conditions.

What is the success rate in Debt Collection for Veterinary practices?

We have a very healthy success rate with our specialist services average around 80-90% for undisputed accounts. As we pre-screen all debts, we do not chase after rainbows. We will only take instruction on cases where there is a reasonable prospect of success.

How quickly will you recover our unpaid vet bills?

We are a results driven service so our aim to to recover monies owing as quickly as possible. Be this is full or by managed payment arrangement.

How can we be sure you are a Professional Debt Collection Agency?

Frontline Collections are regulated by the Financial Conduct Authority for the provision of Debt Collection services. We are one of a small number of Debt Collection Agencies in the UK to be approved by the FCA. We also hold many accreditations and been in operation since 2005.

We have also been a contributor for the veterinary practice education hub. https://www.veterinary-practice.com/article/expert-tips-preventing-unpaid-fees