Are you in need of assistance with debt recovery in Scotland? Frontline Collection's Scottish office was established early in our long history. Situated in the heart of the city, our Scotland Debt Collection office helps our Scottish client base with personal, private, international and bulk debt collection solutions.

Looking to kickstart your debt recovery in Scotland? Frontline Collections can help you with the process of recovering outstanding debts quickly and discreetly. Call us today at 0333 043 4431, and we’ll help you recover the money owed to you or your business.

Speak to a Debt Collection Expert Now

Our friendly team of Scottish Debt Collection Experts are happy to help you today


Frontline Collections - Our Scotland Offices

Based in Scotland, our office can be found on W George Street, close to the Glasgow city centre. Facing St George’s Tron, we are a very short walk from Glasgow Queen Street station and George Square. From here, we can assist you with debt recovery in Glasgow, Edinburgh and Aberdeen.

Frontline Collections - Scotland office: Second Floor, Suite 2/3, 48 W George St, Glasgow G2 1BP

Contact Telephone: 0333 043 4431 | Email:

Opening Hours

Monday – 08:30 – 17:00
Tuesday – 08:30 – 17:00
Wednesday – 08:30 – 17:00
Thursday – 08:30 – 17:00
Friday – 08:30 – 17:00

Business hours exclude UK bank holidays. For more information on these, please visit

Key Benefits of Hiring a Debt Recovery Agent in Scotland

If your account is in arrears due to non-payment, there are several benefits to hiring a personal or commercial debt recovery agency in Scotland.

Frontline Collections offers professional debt collection services in Scotland. Wherever your location, you can be sure that when it comes to a professional Scottish debt collection solution, we can help. The benefits of working with a debt recovery agency like Frontline Collections include:

  • Scottish Legal Compliance
  • Saves Creditors Time & Costs
  • 90% Debt Recovery Rate
  • Free Assessment of Debt Recovery Requirements

Scottish Legal Compliance

Our debt recovery company has the necessary expertise and experience to recover outstanding debts quickly and efficiently. Our in-house team of legal solicitors has a thorough understanding of Scottish debt collection laws and the regulations that govern them. This ensures that your debt recovery efforts comply with Scottish and UK law so that the process is as seamless as possible.

Saves Creditors Time & Costs

Hiring Frontline Collections can save you massively in terms of time, resources and stress.

Non-payment is the single biggest cause of failure for Scottish businesses every year! Trying to recover debts internally can be time-consuming and costly, and it often takes important team members away from more productive tasks.

By outsourcing non-payment issues to a professional debt collector in Scotland, your company can free up time and staff. So you can focus on growing your business while we take care of your account.

90% Debt Recovery Rate

Working with a debt collection company in Scotland will help you get more of what you are owed with the least amount of risk. Our professional debt collection service has a recovery rate as high as 90% on all undisputed claims.

Recovering unpaid debts will help any business improve its cash flow, and our debt collection firms ensure that you have the best chance of recovering outstanding payments.

Free Assessment of Debt Recovery Requirements

At our debt collection firm, we provide a free assessment of your debt recovery requirements and identify the best strategy to help you get paid. We are not fee earners and do not charge per action, providing our clients with value-for-money services.

We provide an honest and transparent appraisal of your chances of debt recovery so we don’t waste your time or money. We also do our best to prevent court action, although sometimes this may be necessary and can be facilitated by our solicitors.

Frontline Collections is here to help Scottish businesses and individuals with the process of recovering debt. Call us today, and we’ll help you get your money back professionally and discreetly.

Our Debt Collection Agency Services in Scotland

At Frontline Collections, we work with diligence and value the needs of our clients, catering to a range of circumstances. Our debt recovery firm has extensive experience in even the most complex cases and does everything in our power to ensure a successful recovery from debtors without court action and legal enforcement.

Whether you’re looking for assistance with business debt collection in Scotland or you’re seeking an international commercial debt recovery service, we’ve got you covered.

Some of the key debt recovery services we offer from our Scotland office are:

Our Debt Collection Process in Scotland

Debt collecting in Scotland can be complicated and is certainly not a simple procedure. For a start, there is a different jurisdiction to that of England and Wales. Fortunately, our trusted debt recovery service can help you navigate the process and recover costs.

Beginning the Debt Collection Process

When debtors owe you money, the whole debt collection process can start with a simple letter before action, as well as phone calls, should they not respond. This informs the debtor of the outstanding debt and demands payment. Sometimes, this will resolve the issue. If not, further action is needed, which may include legal action and court action.

Legal Guidelines for Scottish Debt Collection

It is recommended that any debt collection actions are done lawfully and with diligence. For companies, it is imperative to follow the legal guidelines set out by the Consumer Credit Act and the Financial Conduct Authority (FCA). Local authorities such as the FCA oversee and regulate the debt collection sector in the United Kingdom.

According to FCA guidelines, the debt collection process must be fair, transparent, and non-menacing. Scottish debt collectors must adhere to codes of conduct and relevant legislation when dealing with clients and the debtor. Our debt recovery companies are Financial Conduct Authority (FCA) regulated, ISO:9001 accredited, and accredited by the Financial Services National College.

At Frontline Collections, we have years of experience in debt collection and are very familiar with Scottish and UK debt collection guidelines and laws. Call Frontline Collection today and let us help expedite the recovery process.

What Our Clients Say

Types of Debt Collection in Scotland

Debt collection agencies in Scotland vary in specialisms. Overall, many can help collect payments for four main types of debts. Our debt collection agency in Scotland is highly experienced in all types of debt. Our services include:

  • Consumer debts
  • Personal debts
  • Commercial debts
  • International debts

Private Debt Collection

Private or consumer debts are sums owed by private individuals. These include sums owed to financial institutions but can also include monies owed to customer-serving enterprises. These include firms of dentists, funeral directors or vets. Scottish debt collection companies will usually act on behalf of the original creditor. Some, however, purchase debts and attempt to collect the payments themselves.

Personal Debt Collection

These circumstances relate to cases where an individual owes another money, making one the debtor and the owed individual the creditor. This could be for a personal loan given to a friend or family member that they want to claim back. It can also include freelancers or self-employed persons who have provided services to another in return for a pre-agreed sum of money.

Business Debt Collection in Scotland (B2B)

Commercial debt collection in Scotland relates to business debts; monies owed from one business to another. Late payment of invoices is the primary cause of B2B debts and can be very frustrating for sole traders. Our commercial debt collection in Scotland focuses on the needs of small companies. We have years of experience in recovering business-to-business debts.

International Debt Collection

We also offer services for international debt recovery in Scotland. Debts owing from overseas are usually referred to as international debts. This is when a sum of money is by individuals or businesses based outside of the UK. It can be very challenging for an international commercial debt recovery company in Scotland. When a business is owed money by foreign clients or debtors who have moved abroad, it can be difficult to overcome language barriers, time zone differences and international laws.

Fortunately, our international commercial debt recovery company in Scotland has the knowledge and experience to overcome language barriers and other obstacles to recover your overseas debt.

Frontline Collections: Trusted Debt Collectors in Scotland

Frontline Collections is the number one personal debt collection agency in Scotland. We have been operating as a professional debt collectors agency since 2005 and have collected millions of pounds for individuals and companies alike. There are hundreds of reviews from satisfied clients to support this.

Frontline Collections has cultivated a reputation for delivering a transparent and professional service for our customers so that debtors pay. Whatever the problem, you can discuss your issue in confidence with our expert personal or commercial debt recovery company in Scotland to get the best debt advice.

Our debt collectors in Scotland have a proven track record of success, and our business mission is to recover our client’s money from their debtor as quickly and efficiently as possible.

If you’re looking for professional debt collector services in Scotland, Frontline Collections has you covered. Contact us today, and let our company help you with a successful recovery of your outstanding debt.  

Speak to a Debt Collection Specialist Now

Our friendly team of Scotland based Debt Collection Experts are happy to help you today


Personal & Commercial Debt Recovery Service in Scotland - FAQs

We’ve answered some of the most common questions about our personal debt recovery company in Scotland below for your convenience. If you can’t find the answer you’re looking for, feel free to get in touch!

Which Areas of Scotland Do You Cover? 

Whilst our Scottish debt collection agency is based in Glasgow, our service and network are spread across the nation. Our collection agency in Scotland covers all areas, including the Scottish Islands such as Isle of Skye, Mull and Shetland.

Thanks to our central location, our Glasgow team provides a local service with the ability to completely dedicate our debt collection services to all of Scotland and south of the border.

If you are looking for international commercial debt recovery in Scotland, you can have peace of mind that we will be able to assist with this too.

What Happens When Debtors Refuse to Pay?

If the debtor fails to respond to an amicable request for payment of the outstanding debt, you might need to escalate matters, whether this leads to court proceedings or not.

This can be achieved by sending further letters of demand and making more telephone calls regarding late payment or nonpayment. A professional debt collector company can sometimes advise you of the best protocols for this so an agreement can be reached. As a last resort, court action, judgment enforcement, and legal proceedings may be required for the debtor to make payment.

How Much Does a Debt Recovery Collection Agency Charge?

The cost of debt collection in Scotland can vary, but our professionals are happy to discuss this, depending on your needs. The cost is largely dependent on the kind of debt, the amount of the payment outstanding, and the age of the outstanding payment.

The industry average commission rate is 15-30%. However, at Frontline Collections, our commission rates start from only 8% for large debts. We deal with matters transparently, and we believe that you should maximise debt collection without having to pay hefty costs.

Collect personal or business debts in Scotland today by contacting Frontline Collections — a leading Scottish debt collections agency. Our value-for-money service gives you the best chances of successful debt recovery in Scotland.