Veterinary Debt Collection Case Study
Last modified: July 30, 2026Veterinary Case Study: Recovering 81% of a £311,000 Unpaid Fees Book for a Scottish Veterinary Group
Veterinary Debt Collection Case Study: Key Facts
| Sector | Veterinary (including equine and farm) |
| Debt type | Unpaid vet fees |
| Total debt value | £311,000 accumulated over 52 debts from a 2-year period |
| Amount recovered | 81% recovered over 12-months via full payments and repayment plans |
| Time to resolution | Several accounts settled in full within a month |
| Method used | Full professional collection process, including third-party liaison where required |
Debt Recovery Challenges Facing the Veterinary Practice
A veterinary group headquartered in Scotland, with a small but geographically spread network of practices covering small animal, equine and farm clients, had built up outstanding fees of £311,000.
The mix of client types brought its own complexity: farm and equine accounts often involved higher individual balances tied to ongoing herd or livery arrangements, while smaller animal clinics carried a larger volume of lower-value unpaid invoices.
Bringing consistency to veterinary collections across such a varied client base, and across practices spread throughout the country, had proven difficult to manage in-house.
Our Veterinary Debt Recovery Strategy
Frontline Collections Scottish Office put together a tailored recovery plan suited to the group’s client mix:
- Verifying current contact and address details before any approach was made, given the rural and often widely dispersed nature of farm and equine clients
- Reaching account holders through a blend of post, phone, email and text, adapting the balance of channels depending on client type
- Reviewing and reconciling accounts individually, particularly for higher-value farm and equine balances where partial payments or disputed line items were more common
- Working directly with third parties where doing so helped move a case toward resolution
- Setting up manageable repayment plans for larger or long-standing balances, while continuing to pursue full settlement wherever it remained realistic
Veterinary Debt Recovery Results and Revenue Impact
81% of the £311,000 outstanding was brought in within 12 months, split between full settlements and structured repayment arrangements. A notable number of accounts, particularly among smaller animal clients, were cleared in full inside the first month of instruction.
Client Feedback on the Recovery Outcome
“Our client base spans everything from household pets to livestock and equine work, so we needed a professional partner who could handle that range without a one-size-fits-all approach. Frontline Collections took the time to understand the difference between our practices and adapted their approach accordingly. The results across our farm, equine and small animal accounts have been well beyond what we expected.”
— Veterinary Group, Scotland
Need a Trusted Professional Veterinary Collections Agency?
Managing unpaid fees across a mixed veterinary client base? Get a free, no-obligation assessment from Frontline Collections’ Veterinary debt collection team. Call today 0333 043 4425