We provide extensive and in-depth debt collection training on all aspects of Debt Collection. Our unrivalled Debt Collection Expertise and experience in the Debt Collection Industry can give you a leg up on other companies, whether it is to other Debt Collection Agencies or to Law Firms Debt Recovery Teams.

Our fully comprehensive Debt Collection training 1 day workshop looks at all aspects of the art of Debt Collection both from a practical and theoretical point of view. Understanding debtors is a key aspect for any potential team member, as well as recognising and identifying the most appropriate means of effecting a successful collection.

In Debt Collection, you are judged on results, so it is important to maximise the potential of successful recovery strategies on every case you deal with. Our training courses provide a helping hand to ensuring that your staff are at their best and will arm them with the tools and know how to ensure they are.

Debt Collection Training Learning Objectives

By the end of this 1 day course, you should be confidently able to profile your debtors, deal with them confidently on the phone and maximise the success of collecting your clients debts.

  • Pre Action due diligence.
  • Telephone Collection Skills.
  • Debtor profiling.
  • The difference between Commercial & Consumer Debt Collection.
  • Understanding the can’t pays and won’t pays.
  • Dealing with 3rd parties.
  • Basic Debt Collection Laws.
  • Debt Recovery through the courts.

We can provide in house hospitality with lunch or alternatively our Training Officers can come to you, providing you have adequate training facilities. For further information, please contact us via email or call our New Business Team on 0333 043 4425 to find out more information about this option.

We can also provide Bespoke training specific to your requirements and particular Business Industry or even just supervise existing measures you have. For Debt Collection training, consult the Debt Collection Specialists.

Who Our Debt Recovery Training Is Designed For

We deliver this course to credit controllers, accounts receivable and sales ledger staff, collections agents, and the managers responsible for them.

New starters leave with a practical working method rather than a script to read. Experienced collectors learn sharper techniques for resolving accounts they may have pursued for months without success.

The content suits businesses collecting their own ledger as well as firms recovering debts on behalf of clients. Where a team handles both commercial and consumer accounts, we cover the different approach each requires.

Training Delivered at Your Premises or Ours

Our training officers travel anywhere in the UK, provided suitable training facilities are available on site. This keeps your team close to the phones and reduces travel time during the working day.

We also host delegates at our premises, with hospitality and lunch provided. This option suits smaller teams or businesses without a suitable training room.

The course content remains the same with either option. Speak to our New Business Team on 0333 043 4425, and we will advise which arrangement best suits your organisation.

Bespoke Debt Recovery Training and Process Supervision

Standard course content only takes a team so far. Much of our work involves building the training around the debts you hold and the customers you deal with.

We tailor the exercises to your industry, terms of business and the objections your collectors hear each week. A recruitment ledger and a healthcare ledger behave very differently, so the collection approach must reflect that.

Where your staff are already trained, we can review and supervise the measures you have in place. This includes assessing how your team handles live customer contact and identifying exactly where recovery opportunities are being lost.

What Your Team Takes Back to the Desk

The day is built around practical conversations rather than theory. Delegates practise opening a call, maintaining control and securing a firm commitment instead of accepting a vague promise.

Debtor profiling sits at the centre of the training. Once a collector can distinguish between someone who cannot pay and someone who will not pay early in the call, the approach changes, often along with the outcome.

We also cover communication with third parties, insolvency practitioners and gatekeepers. Delegates learn to recognise when court action becomes the sensible next step rather than treating it as a last resort.

Compliance and Legal Content Covered on the Course

Collecting effectively and collecting lawfully are part of the same skill. We ensure your staff understand where the boundaries sit and what can happen if they cross them.

Commercial training covers statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We also address the legal restrictions surrounding how and how often a debtor may be contacted.

Consumer accounts receive separate attention, including how to identify vulnerability and handle those cases appropriately rather than pursuing payments that may be unaffordable or unsustainable.

We finish with pre-action conduct, compliant letters before action and the court recovery process. This helps your team base escalation decisions on evidence and commercial merit rather than frustration.